• I agree, Wendy. We need all three in most situations, but there are times where we need to:

    – Lead with our heart because it is the right thing to do
    – Lead with our gut because the information will never be perfect
    – Lead with our mind because we need self-control

    The questions you outline are important to answer, as it may help determine the right balance or right leaning.



    February 26, 2013
    • Good point, Jon. Sometimes we need to go with or against our predisposition–depending on the situation. Best to know our predisposition so that we don’t act from habit but can choose the best response given the circumstances. Like you said, “it may hewlp determine the right balance or right leaning.”

      Thanks for your comments. As always, you add!

      February 26, 2013
  • Another excellent post, Wendy. This was the downfall of Groupon’s CEO Andrew Mason, as he wrote in his good-by memo “My biggest regrets are the moments that I let a lack of data override my intuition on what’s best for our customers.” https://www.jottit.com/v5wux/

    March 04, 2013
    • Thanks, Jesse! That was quite a good-bye memo and the best I’ve read. Honest, real, no “spin.” I think we’ve all done the “override.” When I do, it always gets me in trouble … when I ignore that little voice tugging at me; struggling to get my attention, in deference to other people’s opinions, concern about what others will think, doing something that “makes sense,” or am impulsive.

      March 04, 2013

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